FAQs
Welcome to the Bodeno FAQ section. Here, you'll find answers to some of the most common questions about our luxury footwear collection, order process, sizing, and more. If you need further assistance, feel free to reach out to our customer service team.
What sizes do you offer?
We offer a wide range of sizes. Check the size chart here for specific measurements and guidance to ensure the perfect fit.
Do you provide a size guide?
Yes, we have a detailed size guide available on our website. If you’re still unsure, feel free to contact our customer service team for assistance.
What is your return and exchange policy?
We offer hassle-free returns and exchanges within 14 days of purchase, provided the shoes are unworn and in their original packaging. Visit our Returns & Exchanges page for detailed instructions.
Do you have physical stores where I can try on the shoes?
As an online store, we don’t offer the option to try shoes on before purchasing. However, we can confidently assure you that our shoes are true to size, and our detailed size guide is available to help you find the perfect fit.
What happens if the shoes I want are out of stock?
If a style or size is out of stock, you can sign up for email notifications on the product page. We’ll let you know as soon as it’s back in stock.
Can I change or cancel my order after it's been placed?
We process orders quickly, but if you need to make a change or cancel, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request.
What should I do if I receive a defective or incorrect item?
We apologise for any inconvenience. Please contact our customer service team within 7 days of receiving the item, and we’ll arrange for a replacement or refund.
How do I choose the right size if I’m between sizes?
If you’re between sizes, we recommend going up to the next size for a more comfortable fit. You can also refer to our size guide.